Case-by-Case Review
Refund requests are reviewed individually. A request does not automatically qualify for a refund, and no fixed refund window is promised.
Relevant circumstances may include a duplicate or mistaken payment, creative we cannot accept, a request received before a placement goes live, or a material failure by TenderScout to deliver the purchased placement. Time already delivered and circumstances outside TenderScout’s control may affect the outcome.
How to Request a Review
Email support@bidsstack.com with your sponsor name, checkout email, Paystack reference if available, slot code, and a brief explanation. We may request more information before deciding.
Approved Refunds
If approved, we initiate the refund through Paystack to the original payment method where possible. Bank and payment-provider processing times are outside TenderScout’s control.
Free Product Access
No refund is relevant to catalog or organization-workspace access because TenderScout does not charge end users to search, open official documents, save tenders, prepare ZIP bundles, collaborate, or use authenticated MCP features.