Legal

Refund Policy

Last updated: April 2026

TenderScout subscriptions purchased through Paystack may be eligible for a refund if requested within 14 days of the original charge, subject to the conditions below.

Eligibility

  • Refund requests must be made within 14 days of the original charge.
  • Only payments processed via Paystack qualify for refunds.
  • Refunds are returned to the original payment method.

How to Request a Refund

Please email support@bidsstack.com with the following:

  • Your TenderScout account email
  • Brief reason for your refund request

Refunds typically take 5 to 10 business days to reflect depending on your bank.